The following Terms and Conditions of Sale apply to all orders, deliveries, and transactions made with Moxie Enterprises, a global manufacturer and exporter of surgical instruments, orthopedic tools, and medical equipment. These terms remain binding unless otherwise agreed upon in writing by both parties. Moxie Enterprises does not accept or recognize any conflicting business terms from buyers or third parties unless explicitly confirmed in writing by our management.
At Moxie Enterprises, we uphold the highest standards of integrity, business ethics, and professional conduct. Once a sales contract or purchase agreement is established, we are fully committed to delivering products that meet the exact specifications of our customers, including:
Premium product quality as per ISO 9001:2015, ISO 13485:2016, CE Marking, and FDA compliance
Secure and compliant packaging suitable for international shipment
On-time delivery schedules according to agreed timelines
Adherence to customer-specific requirements, including custom branding, labeling, or packaging instructions
Our prices are fixed and remain valid for one (1) year from the date of the initial quotation or order confirmation. After this period, prices may be revised to reflect fluctuations in the global stainless steel market, changes in raw material costs, or international trade regulations. Any pricing adjustments will be communicated in advance to our clients.
No minimum order quantity (MOQ) is required. We cater to both small-scale custom orders for specialized surgical instruments as well as bulk orders for large hospitals, clinics, and distributors.
To confirm an order, a 50% advance payment is required at the time of order acceptance. The remaining 50% balance must be paid in full before shipment or delivery of goods.
Customers are welcome to inspect their ordered products prior to making the final payment to ensure satisfaction with quality, packaging, and specifications.
Ownership of all goods remains with Moxie Enterprises until full payment has been received.
Freight, handling, and shipping costs are the responsibility of the buyer unless otherwise stated in the quotation or sales agreement. Shipping methods may include air freight, sea freight, or courier service depending on the customer’s preference, delivery location, and urgency.
Every order is professionally packaged to ensure protection during transit. Upon delivery, customers are required to inspect their shipment immediately and report any visible loss, damage, or discrepancies directly to the forwarding agent or courier.
For concealed damage or missing items, written notification must be provided to Moxie Enterprises within three (3) days of receipt. Failure to do so may affect eligibility for claims or replacements.
Returns will not be accepted without prior approval from Moxie Enterprises.
Customers must contact our Customer Service Department to obtain a Return Authorization Number (RAN) or invoice reference before returning any product.
All returned goods will be inspected before a credit, replacement, or refund is issued.
Special order products or goods sold on a non-return basis are not eligible for return.
Returns must be initiated within 21 days of the invoice date.
Our technical support team is available to assist with product repairs, maintenance, and troubleshooting to ensure your instruments remain in optimal working condition.
All Moxie Enterprises surgical and medical instruments are covered under our standard manufacturer’s warranty against defects in material or workmanship. Warranty terms may vary depending on product type and intended use. Extended warranty packages are available for select product categories.
By purchasing from Moxie Enterprises, you agree to these clear, transparent, and internationally compliant business terms, ensuring a smooth, professional, and trustworthy procurement process for surgical instruments, orthopedic implants, and medical devices.
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